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Scope of Survey
Survey Results
Demographic Data
If You Could Change One Thing
Gift Certificate Winners

 


  2005 CUSTOMER SURVEY

Scope of Survey

  • Surveys were distributed during June 2005 to 1,400 persons working for Park companies
  • 359 surveys returned (26%)
  • Responses were on a scale of 5 (Very Satisfied) to 1 (Very Dissatisfied).
  • Survey instrument

Survey Results

  • Overall satisfaction
Average response: 4.4 Number of responses:
339
2002 response:
4.4
  • Satisfaction with Park topics most important to those who work there (as determined by previous surveys):
Topic   Average Response Number of responses 2002 Response
Environment (grounds, trails, ponds, etc.) 4.5 355 4.5
Building you work in 3.9 356 3.9
Parking 4.6 355 4.6
Location (convenience to home, shopping, doctors, airport, etc.) 4.3 355 4.3
Access (Easy/difficult to get to) 4.5 356 4.5

 

  • Building satisfaction by those who work in them:
Building 2005 2002
29 Thornwood Drive 5.0 4.6
36 Thornwood Drive 4.7 4.7
30 Brown Road 4.4 4.5
53 Brown Road 4.3 4.1
15 Thornwood Drive 4.2 5.0
35 Thornwood Drive 4.1 NA
767 Warren Road 4.0 NA
22 Thornwood Drive 3.9 3.8
55 Brown Road 3.7 4.1
10 Brown Road 3.7 4.0
20 Thornwood Drive 3.6 3.5
95 Brown Road 3.6 3.4
33 Thornwood Drive 3.1 4.0
777 Warren Road 3.0 NA
9 Brown Road 1.0 4.0
61 Brown Road NA 3.9

 

Demographic Data

  • Does your spouse or partner work at Cornell?
Response Number of responses Percent
Yes 49 14%
No 250 70%
No spouse/partner 54 15%
No response 6 1%
  • The following job category most fits my job description
Job category Number of responses

Percent

Administrative 99 28%
Technical 66 18%
Management 73 20%
Professional/Engineering 71 20%
Executive 19 5%
Other 21 6%
No response 10 3%


If You Could Change One Thing

We appreciate your suggestions for improving the Park and will do something about it. You should see results in the following areas over the next few months:

  • Add a deli/restaurant (32% of persons)  NOTE:  BASED ON THE RESULTS OF THE PREVIOUS CUSTOMER SURVEY, A DELI IS NOW OPEN!
  • Goose management (10% of persons)
  • Add a convenience store and an ATM (4% of persons)
  • Improve line of sight along Brown Road (4% of persons)
  • Adding more benches along the paths (4% of persons)

Congratulations to our $50 Gift Certificate Winners:

Calient
Sherri Wilson
Nathan McCoy

ATC
Haim Bar

Applied Pulsed Power, Inc
Cindy Dickinson

Cornell AA&D
Scott Schoonover
Brenda Lee Morgan
Mindy Stevenson
Tom LaFalce
Carol Fenton
Bigwood Systems
Hsiao-Dong Chiang

Autodesk
Sha Wang

Kionix
June Shen-Epstein
Nathan Stirling

Environmental Strategies
Gary Vanttouten

USGS
David Eckhardt

Intl. Food Network
Hazel Fromm

Claritas, Inc.
Matt Cobb
Anasua Datta

The Computing Center
Abby Prentiss
Velma German

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